Shipping policy
Last updated: November 6, 2026
Free worldwide shipping
Every order ships for free, with tracking, to almost every country in the world. There is no minimum order value.
Processing time
Orders are processed and prepared for shipping within 1–5 business days (Monday to Friday, excluding public holidays). You'll receive an email with your tracking link as soon as your order has shipped.
Delivery time
After your order has shipped, delivery takes on average 6–12 business days. From order to doorstep this usually means 7–17 business days in total.
Delivery can take longer during busy periods (such as Black Friday and the holidays), in remote areas, or when a package is held by customs. Delivery times are estimates and can't be guaranteed.
Order tracking
- Your tracking link is emailed to you once your order ships.
- It can take 2–5 business days before the first tracking updates appear.
- Orders with multiple items may arrive in separate packages, for example insoles and trackers on different days. You'll receive tracking for each package.
Where we ship from
Our products are shipped directly from our international fulfilment partners to your door.
Taxes, duties and customs
- European Union: VAT is already included in the price you pay at checkout for orders up to €150. You won't pay extra VAT or import charges on delivery. For orders above €150, import VAT and handling fees may be charged by the carrier on delivery.
- United Kingdom, United States and all other countries: import duties, taxes or customs fees may be charged by local customs authorities on delivery. These charges are not included in our prices and are the responsibility of the recipient. Refused packages because of these charges can't be refunded in full.
Shipping address
Please check your shipping address carefully at checkout. Need to change it? Email us within 24 hours after placing your order. Once an order has shipped, we can't change the address. We're not responsible for orders delivered to an incorrect address provided at checkout.
Late, lost or damaged packages
- Has your order not arrived within 30 business days after shipping? Contact us and we'll investigate with the carrier. If the package is lost, we'll send a free replacement or give you a full refund.
- Tracking says delivered, but you can't find it? Check with neighbours and your local post office, then contact us within 7 days so we can help.
- Package arrived damaged? Email us a photo within 14 days of delivery and we'll make it right. See our Refund policy.
Countries we don't ship to
Because of international restrictions, we can't ship to Russia, Belarus, Iran, North Korea, Syria and Cuba.
Contact
Questions about your delivery? Email us at trakstep@outlook.com with your order number. We usually reply within one business day.